🗓️ How do I schedule an appointment?
You can call our office, fill out our online inquiry form, or visit our Scheduling Page. Our front office team will help match you with a therapist who best fits your needs.
🧠 What can I expect in my first session?
Your first session is a chance to get to know your therapist and talk about what brings you in. We’ll explore your goals, background, and any concerns you have. It’s a safe, judgment-free space to begin your journey.
💳 Do you accept insurance?
Yes! We accept most major insurance plans, including Medicaid and Medicare. Visit our Insurance Information Page for a full list and details about coverage. Our team can verify your benefits before your first session.
👩👧👦 Do you work with children and teens?
Yes. We have several therapists trained in play therapy, trauma-informed care, and adolescent mental health. Parents or guardians will be involved in the process when appropriate.
🖥️ Do you offer telehealth appointments?
Yes, many of our providers offer virtual therapy sessions. Let us know your preference when scheduling and we’ll help you get started.
🔐 Is therapy confidential?
Yes. Your privacy is protected by law and by our ethical standards. We will only share information with others if you give written permission, or if required by law (such as safety concerns).
⏳ What if I need to cancel or reschedule?
Please contact us at least 24 hours in advance. Late cancellations or no-shows may result in a fee. We understand that life happens—just let us know as soon as you can.
🧾 What if I have a balance or billing question?
Our billing team is happy to help. You can call us directly or email Info@AlfreyAndPruittCounseling.com for assistance.